Payment Policies

• Deposit & Confirmation:

Joseph's Transportation requires a 25% deposit per bus, per day to reserve any vehicle(s). Service will not be confirmed without a deposit. (Note: Billing clients with prior contracts or agreements may be exempt from deposit requirements).

• Final Balance:
  The full remaining balance is due 1 month (30 days) prior to the service date.

• Accepted Payment Methods:
  We accept cash, checks, and credit cards (American Express, Visa, MasterCard, Discover Card, and Diner’s Club). Cash and check payments must be received at least 1 month prior to the service.

• Additional Fees:

  • All out-of-pocket charges including tolls, parking, airport fees, and taxes will be added to the customer’s bill if incurred during the service.

  • All services may be subject to a service fee and/or a fuel surcharge.

  • A fee may be imposed on holidays, and services occurring between midnight and 5:00 AM will incur an additional charge based on the service type.

  • A $50 fee will be charged for returned checks. After 30 days, returned checks will be placed in collection.

  • Gratuities may be paid in cash to the driver or prepaid on the final bill.

• Trip Extensions:
  In the event a customer wishes to extend their service for additional time not originally requested, they must consult the Joseph’s dispatch team at 781-396-2500. The dispatcher will only accept a credit card, which must be approved and charged before the extra time is authorized.

 

Cancellation & Refund Policy

All cancellations must be communicated to the Joseph's Transportation dispatch team. Refunds are calculated based on the scheduled start time:

• 30+ Days Prior to Service: 95% Refund (5% is retained for processing and administrative fees).

• 15 to 29 Days Prior to Service: 75% Refund of the total charter cost.

• 3 to 14 Days Prior to Service: 50% Refund of the total charter cost.

• Under 72 Hours Prior to Service: No Refund (100% of the charter cost is non-refundable).

     

Itinerary & Confirmations​

• Itineraries: All trips must have a detailed itinerary prepared and sent to Joseph's dispatch at least seven (7) days prior to the service date. The itinerary must be approved by Joseph's dispatch/safety team. If an itinerary is not provided within that timeframe, the service is subject to cancellation.​​

• Confirmations: A member of the Joseph's Transportation team will reach out at least one day prior to the service to confirm final details and provide driver information.

 

While Riding

• Contraband: We refuse to transport anyone in possession of a weapon or illegal substance. Authorities will be contacted immediately.

• Smoking: Smoking is strictly prohibited in any of our vehicles.

• Alcohol: Alcohol is only permitted on vehicles with a partition between the driver and the passengers. Guests of legal age may bring alcohol aboard only with prior permission from Joseph’s Transportation staff. If alcohol is found with an under-aged guest, it will be confiscated and authorities will be called. Alcohol-related incidents by guests of any age may result in the termination of service with no refund whatsoever. The driver may contact authorities. Joseph’s Transportation is not responsible for any alcohol-related injuries.

• Noise Levels & Language: The driver may ask guests to lower video/audio levels or excessive noise. Failure to comply with reasonable requests may result in the service being terminated without refund. The driver may refuse to raise the divider in the vehicle. Profanity is not tolerated in or around Joseph’s Transportation vehicles.

• Damage: Extra charges may be imposed for damages and/or anytime the bus is left in poor condition. A fee will be charged if excessive cleaning is required. The person whose name/credit card appears on the reservation is responsible for all guest damages. All glassware must remain on the vehicle; broken or lost glassware is charged a fee per glass. Additional damages will be charged at 125% of the repair cost.

• Food & Beverage: Permission must be granted to bring food aboard any Joseph’s Transportation vehicle. Drivers may refuse food or drink that may cause stains or cleaning issues.

• Seating: Sedans, SUVs, and only specific buses are equipped with seat belts. Joseph’s Transportation is not responsible for injuries to guests who are not seated while vehicles are in motion.

• Windows & Emergency Hatches: There shall be no leaning out of windows, shouting out of any windows, or throwing objects from windows. Violation of this rule may terminate the contract with no refunds.

• Amenities: For reasons beyond our control, some amenities may occasionally not be in working condition.

• Passenger Count: The person who books the service and/or the group leader is responsible for the passenger count throughout the charter.

• Weather & Road Conditions: Joseph’s management and drivers will ultimately decide if conditions are safe to proceed. We will not allow buses down small roads, dead-end streets, or cul-de-sacs.

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Airport & Rail Services

• Grace Periods: Joseph’s grants a 15-minute grace period after a reported domestic flight arrival, and a 45-minute grace period after a reported international flight arrival.

• Massport Regulations: Due to Massport regulations, vehicles are dispatched from the limousine pool upon gate arrival. Therefore, vehicles will arrive at the terminal thereafter.

• Tracking: Joseph’s monitors all flights; however, rail transportation cannot be monitored.

• Airport Drop-offs: Each additional drop-off at Logan Airport will be charged $20 per terminal. Any services involving Massport / Black Falcon / Logan Airport will be charged a service fee.

• No-Shows: Any airport/rail no-shows will be charged the full amount of the service plus any waiting time charges. If you cannot find your vehicle, please call the Joseph’s office immediately to avoid no-show charges.

 

Additional Information

• Liability: Joseph’s Transportation assumes no responsibility for any damages, injury, or loss resulting from any inconveniences caused by delay, cancellation of service, strike, weather, or any other condition beyond our control.

• Lost Items: Joseph’s Transportation is not responsible for any lost or stolen items left on our vehicles.

• Policy Changes: Joseph's Transportation reserves the right to update these terms and conditions at any time.